Refund and Returns Policy

Thank you for shopping with us at SLM Prayer Shawls! We value your satisfaction and aim to provide you with high-quality shawls and chuppas. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Eligibility for Returns:

  1. You have 14 calendar days to return an item from the date you received it.
  2. To be eligible for a return, your item must be unused and in the same condition that you received it.
  3. Your item must be in the original packaging.
  4. You need to provide the receipt or proof of purchase.

Non-returnable Items:

  1. Items on sale or marked as “final sale.”
  2. Personalized or custom-made items.

Refunds

Processing Refunds:

  1. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
  2. If your return is approved, we will initiate a refund to your original method of payment.
  3. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

Damaged or Defective Items:

  1. We only replace items if they are defective or damaged.
  2. If you need to exchange an item for the same product, please contact us at info@s-l-m.co.za /+27 82 412 0750.

Shipping

Return Shipping:

  1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  2. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at:

Email: info@s-l-m.co.za
Phone: +27 82 412 0750